Privacy Policy

Last updated: October 5, 2026 · Effective date: October 5, 2026

This Privacy Policy explains how Emera Store collects, uses, and shares personal information when you visit https://emerastore.com, contact us, or place an order. We collect only what we need for the purposes described in this policy, and we are committed to keeping that information accurate, confidential, and secure.

Information we collect

Information you give us: your name, email address, phone number, shipping and billing addresses, order details, and the messages you send us.
Payment information: the payment details you enter at checkout are processed by our payment providers, who tell us whether your payment went through.
Information collected automatically: your device and browser type, IP address, approximate location, the pages you view, and how you reached our site, through cookies and similar technologies.
Information from service providers: delivery and tracking updates from carriers, and payment status from our payment providers.

How we use your information

We use personal information to:

process, ship, and track your orders, and send you order and shipping emails;
answer your questions and handle returns, refunds, and exchanges;
prevent fraud and misuse of our website;
understand how visitors use our website so we can improve it;
send you marketing emails, only if you choose to receive them;
meet our legal, tax, and accounting obligations.

Cookies and analytics

Our website uses cookies that keep your cart and checkout working, remember your preferences, and measure visits. At the time of this update, the analytics on our website come from Shopify’s built-in store analytics and from our order tracking app, plus the pixel of our product reviews app, Judge.me. If we add other analytics or advertising tools, we will update this policy before using them.

Where our cookie banner is shown, you can accept or decline analytics and marketing cookies and reopen your choices later from the cookie settings on our website. Wherever you are, you can also block or delete cookies in your browser settings; the cart and checkout need essential cookies to work.

How we share information

We share personal information only with the companies that help us run the store, and with others when the law requires it:

Shopify, which hosts our store and its data;
our payment providers, which process your payment;
shipping carriers and our order tracking app, which deliver your order and show its progress;
our product reviews app, Judge.me, which shows product reviews on our website and receives the browsing data its pixel collects;
our cookie consent tool, which records your cookie choices;
authorities or other parties when the law requires it, or to protect our customers, our store, and our rights.

Shopify’s Privacy Policy · Shopify’s Terms of Service

These companies receive only the information they need for their work. If Emera Store is ever sold or merged with another business, the new owner may receive customer information, which would stay covered by this policy.

Do Not Sell or Share My Personal Information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We do not use sensitive personal information to infer characteristics about you. If this ever changes, we will update this policy first and offer a clear way to opt out. You can send us an opt-out request at any time: email us with “Do Not Sell or Share” as the subject line, call us, or send us a message through our contact form, using the contact information below, and we will honor it.

Your privacy rights in the United States

Residents of California, under the California Consumer Privacy Act as amended by the California Privacy Rights Act, and residents of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with consumer privacy laws have rights over their personal information. Depending on where you live, you can ask us to:

confirm whether we process your personal information and give you access to it;
send you a copy of it in a portable format;
correct information that is inaccurate;
delete it, except for records the law requires us to keep, such as order records;
opt out of any sale or sharing of it, and of its use for targeted advertising or profiling;
limit the use of sensitive personal information, where that right applies.

To make a request, email us, call us, or send us a message through our contact form, using the contact information below. We verify your identity by matching information we already hold, such as your email address and an order number. An authorized agent may act for you with your signed permission. We answer within the time your state’s law requires, and we will never treat you differently for using these rights.

If we decline your request, you can appeal by replying to our decision. If you disagree with the outcome of your appeal, you can contact the Attorney General of your state.

Children’s privacy

Our website is intended for adults. We do not knowingly collect personal information from children under the age of thirteen, in line with the Children’s Online Privacy Protection Act. If you believe a child has sent us personal information, contact us and we will delete it promptly.

Marketing emails

We send marketing emails only if you agree to receive them. Every marketing email includes an unsubscribe link, and you can also ask us to remove you from our list. You still receive emails about an order you placed until that order is complete.

How long we keep information

We keep personal information only as long as we need it for the purposes above, including the order, tax, and accounting records the law requires us to keep. We then delete or anonymize it.

Keeping your information accurate

Depending on where you live, you can ask us to correct personal information that is inaccurate, as described in “Your privacy rights in the United States” above; use the contact information below.

Sending information online

Our website, https://emerastore.com, and our checkout page, checkout.emerastore.com, are served over HTTPS, which encrypts the information you send through them while it travels. Still, no method of sending or storing information online is free of risk, so we cannot guarantee the protection of the information you share with us. If you think your information has been misused, contact us right away.

Other websites

Links to other websites, such as our social media pages, are covered by those websites’ own privacy policies.

Changes to this policy

When we update this policy, we change the date at the top of this page. If a change is significant, we let you know on our website or by email before it takes effect.