Return and Refund Policy

If an item is not right for you, you can send it back for free. Here is how returns, exchanges, and refunds work.

At a glance

Return window: 30 calendar days from delivery
Free returns: we cover return shipping
Restocking fee: none
Refund: issued within 7 business days after your return is approved

What can be returned

You can request a return within 30 calendar days of delivery. Products must be unused and returned in their original condition, with their original packaging and all included accessories. Requests made after this window cannot be accepted.

How to start a return

Contact us first: Email support@emerastore.com, call +1 (302) 213-6322, or send us a message through our contact form with your order number and details about your return request. Items sent back without prior confirmation may not be processed. You’ll hear back from us within 1 business day.
Receive your instructions: after reviewing your request, we send you the return steps and the address to use.
Pack it with care: wrap the item well so it travels back in good shape.
Send it back: return shipping is on us, whatever the reason for your return.

Inspection and refund

We inspect your return within 2 business days after it reaches us, then send you the result by email. When your return is approved, we issue your refund to your original payment method within 7 business days.

After that, the time it takes for the credit to appear depends on your bank or card issuer. We never deduct a restocking fee or the cost of return shipping from your refund.

Exchanges

We accept exchanges. You can exchange an item for a different one under the same conditions as a return: request the exchange within 30 calendar days of delivery. Products must be unused and returned in their original condition, with their original packaging and all included accessories. Return shipping is on us.

To request an exchange, email support@emerastore.com, call +1 (302) 213-6322, or send us a message through our contact form with your order number and the item you would like instead. You’ll hear back from us within 1 business day. After reviewing your request, we send you the return steps and the address to use.

We ship the new item once we have received and inspected your return, and we inspect returns within 2 business days after they reach us. Shipping on the new item is free. If the new item costs more, we charge you the difference before we ship it. If it costs less, we refund the difference to your original payment method within 7 business days after approving your return.

Order cancellations

You can cancel your order within 2 hours of placing it, counted from the time on your order confirmation email, and we guarantee the cancellation. Email support@emerastore.com or send us a message through our contact form at any time, or call +1 (302) 213-6322 during our support hours (Monday to Friday, 9:30 AM–6:00 PM ET), with your order number. The time we receive your request is what counts, even if we reply later. You’ll hear back from us within 1 business day.

After 2 hours, we can still cancel your order as long as we haven’t started preparing it for shipment, but we can’t guarantee it. Changes to an order are also possible until we start preparing it. A canceled order is refunded in full to your original payment method within 3 business days. If your order has already shipped, our free return process applies: you can request a return within 30 calendar days of delivery.

Damaged or incorrect items

If an item arrives damaged or is not the one you ordered, contact us with your order number: email support@emerastore.com, call +1 (302) 213-6322, or send us a message through our contact form. Please email us a few photos of the item and its packaging. We cover return shipping. Once we approve the return, your refund is issued within 7 business days.

This policy is part of our Terms of Service.

Read our Terms of Service