Terms of Service

Welcome to Emera Store. These Terms of Service apply to everyone who visits https://emerastore.com or buys from us. In these terms, “Emera Store,” “we,” “us,” and “our” mean the business that operates this website. By using the website or placing an order, you accept these terms and the policies they mention. Please read them carefully: they include a disclaimer of warranties and a limitation of liability.

Our store is hosted on Shopify, which provides the online store platform. The products on this website are sold by Emera Store, not by Shopify.

Who may buy from us

You must be at least eighteen years old, or the age of majority in your state of residence if that is higher, to place an order. Younger visitors may use the website only with the involvement of a parent or legal guardian, who is responsible for that use.

Orders

Your order is an offer to buy. The confirmation email confirms that we received it, and the sale is completed when we ship your order. We may decline or cancel an order, for example when an item is unavailable, a price or description is wrong, or a payment or shipping detail cannot be verified. If we cancel an order you have paid for, we refund you in full within 3 business days.

Prices and payment

Prices are shown in US dollars, include applicable taxes, and may change before you place an order. We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. Payment is taken at checkout. Once your payment is approved, your order enters processing. Orders placed before 4:00 PM ET on a business day enter processing that day. Orders placed after that time, on a weekend, or on a holiday enter processing on the next business day. Shipping to any address in the United States is free.

Shipping, returns, and refunds

Delivery times, free shipping, and free returns are described in our Shipping Policy and our Return and Refund Policy, which form part of these terms. Title and risk of loss pass to you when your order is delivered to the shipping address you provide. Delivery times are estimates: as our Shipping Policy explains, weather, carrier volume, and holidays can add time, and if a package is late, the steps in our Shipping Policy apply.

Cancellation is guaranteed if we receive your request within 2 hours of the time on your order confirmation email. After that, cancellation may still be possible before we start preparing your order, but it is not guaranteed. You can request a return within 30 calendar days of delivery, and return shipping is free. We also accept exchanges under the same conditions as returns.

Shipping Policy · Refund Policy

Product information

We describe and photograph our products as accurately as we can. Colors and details may look slightly different depending on your screen. If an item you receive does not match its description, our Return and Refund Policy applies, with return shipping at our cost. We may change or stop selling any product at any time; if we then cancel an order you have already paid for, we refund you in full within 3 business days, as stated above.

Your account and your privacy

If you create an account, keep your login details private and your information up to date. You are responsible for activity under your account. Your personal information is handled as described in our Privacy Policy.

Using our website

Please use the website only for lawful purposes. You agree not to:

copy, resell, or exploit any part of the website without our written permission;
interfere with the security or operation of the website, or upload harmful code;
collect personal information about other people;
submit false information or orders;
use the website in a way that violates any law or the rights of others.

We may suspend or end access to the website for anyone who violates these terms. The sections on our content, the disclaimer of warranties, the limitation of liability, indemnification, and governing law remain in effect after access ends.

Your messages and reviews

When you send us comments, photos, or ideas, you allow us to use them to run and improve the store. You confirm that you have the right to share them and that they do not violate any law or anyone’s rights. We may remove content that violates these terms.

Our content

The text, images, logo, and design of the website, and the Emera Store name, belong to Emera Store or its licensors. You may not use them without our written permission.

Third-party services and links

Some features, such as checkout, payment, and order tracking, are provided by other companies under their own terms. Our commitments in these terms and in our policies, including those on payment, shipping, returns, and refunds, still apply to your order when you use these features. Links to other websites are offered for convenience; we are not responsible for their content or practices.

Disclaimer of warranties

Except as stated in our policies or required by law, the website and its content are provided as available, without warranties of any kind. Nothing in these terms limits a warranty or a right you have under the consumer protection laws of your state.

Limitation of liability

To the fullest extent the law allows, Emera Store and its owners, staff, and suppliers are not liable for indirect, incidental, special, or consequential damages arising from the use of the website or our products. Our total liability for any claim related to an order is limited to the amount you paid for that order. Some states do not allow these limits, so they may not apply to you.

Indemnification

You agree to cover the claims, losses, and reasonable legal costs that result from your breach of these terms or your misuse of the website.

Questions and complaints

For questions or complaints about an order or these terms, contact us by email, by phone, or through our contact form, using the contact information at the end of this page.

Governing law

These terms are governed by the applicable laws of the United States. This does not remove the protection of the mandatory consumer laws of your state of residence.

Other important terms

If any part of these terms is found unenforceable, the rest remains in effect. If we do not enforce a right immediately, we do not give it up. These terms, with the policies they mention, are the entire agreement between you and Emera Store about the website and your orders. You may not transfer your rights or obligations under these terms to anyone else without our written consent.