Shipping Policy

Here is how we prepare your order, how long delivery takes, and what to do if a package is late or arrives damaged.

At a glance

Cost: free on every order to the United States, no minimum
Order preparation: 0–1 business days
Time in transit: 4–5 business days
Total delivery time: 4–6 business days

Daily order deadline

Orders placed before 4:00 PM ET on a business day enter processing that day. Orders placed after that time, on a weekend, or on a holiday enter processing on the next business day.

Preparing your order

After checkout, you receive an order confirmation email. We then prepare your order in 0–1 business days.

If we can’t ship on time

If we can’t ship your order on time, we’ll email you a new shipping date before the end of our processing time. You can accept the new date or cancel your order, and we refund you in full to your original payment method within 3 business days. To cancel, email support@emerastore.com, call +1 (302) 213-6322, or send us a message through our contact form with your order number.

Delivery time

Once it ships, your package takes 4–5 business days to arrive, so plan on 4–6 business days in total, counted from the business day your order enters processing. These are estimates: weather, carrier volume, and holidays can add time. The carrier that handles your package may vary with your delivery address and shipping requirements.

Destinations and business days

Free shipping with no minimum order applies to every address in the United States. This includes Alaska, Hawaii, Puerto Rico and the other US territories, APO/FPO/DPO military addresses, and PO boxes. We ship only to addresses within the United States. We do not offer international shipping. Weekends and US federal holidays do not count as business days.

Tracking your package

When your package leaves our facility, we email you its tracking number. The carrier’s first update usually appears within 48 hours of shipment.

Track your order

Late deliveries

First check your tracking page for the latest carrier update. If your package has not arrived 2 business days after the estimated delivery date, contact us at support@emerastore.com with your order number. You can also reach us by phone at +1 (302) 213-6322 or through our contact form. We open an inquiry with the carrier and keep you informed until the issue is resolved.

Canceling or changing an order

You can cancel your order within 2 hours of placing it, counted from the time on your order confirmation email, and we guarantee the cancellation. Email support@emerastore.com or send us a message through our contact form at any time, or call +1 (302) 213-6322 during our support hours (Monday to Friday, 9:30 AM–6:00 PM ET), with your order number. The time we receive your request is what counts, even if we reply later. You’ll hear back from us within 1 business day.

After 2 hours, we can still cancel your order as long as we haven’t started preparing it for shipment, but we can’t guarantee it. Changes to an order are also possible until we start preparing it. A canceled order is refunded in full to your original payment method within 3 business days. If your order has already shipped, our free return process applies: you can request a return within 30 calendar days of delivery.

Read our Refund Policy

Damaged, missing, or incorrect items

If your package arrives damaged, an item is missing, or you receive the wrong item, contact us with your order number: email support@emerastore.com, call +1 (302) 213-6322, or send us a message through our contact form. Please email us a few photos of the package and its contents. If an item is missing, we look into it with you and keep you informed until the issue is resolved. If an item is damaged or incorrect, we send you the return steps. Return shipping is on us, as it is for every return, and your refund is issued within 7 business days once we approve the return.